© 2002-2011 Axure Software Solutions, Inc. All rights reserved.

Please email support@axure.com with any questions or requests.

Axure is pronounced "ak shûr". An "ack" followed by the word "sure". There's no meaning behind it other than it's become synonymous with prototyping.

Each license can be used by the named user on two computers (two PCs, two Macs or one of each).

To transfer the license key, first reset the key on the old computer using Help -> Reset License Key. On the new computer, install and run Axure RP. Bring up

the Welcome Screen (Help -> Welcome Screen and Licensing in the main menu) and click on the "Register" link under "Licensing". Enter the same licensee

name and key as you used on your old machine.

To request a 30 day extension on your trial, please send an email to support@axure.com.

Your clients don't need Axure RP unless they will be editing the file. They can view prototypes in popular browsers as described in the Interactive Prototypes 

article and view specifications in Microsoft Word. If they need to make changes to the file, they will need an Axure RP license.

The following companies provide a variety of Axure RP training services including onsite training.

Email is another great way to get in touch. We're also happy to setup a time for a call or a web meeting. If it's between 9am and 6pm Pacific, you'll typically get an answer within an hour or two. We like to answer emails after hours too.

If your question is specific to your RP file, we're happy to look at the file if you can send it.

Customer Support:

support@axure.com 

Sales Support:

sales@axure.com 

Phone: (800) 895 - 0810

Fax: (415) 651 - 9527

United States

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Patience might be a virtue, but we'd like to provide you with the best quality answer as quick as possible. Here's how you can help:

          • Tell us which version of Axure RP you are using, and Mac or PC.

          • If there's an error message, include the message or better yet, submit the Bug Report and include your email address.

          • Screenshots are very helpful, and videos can be even better. Try using Jing for quick videos or screenshots.

          • If it's file-specific, attach the RP file to your email and point us in the right direction

No question is too big or too small. Looking forward to hearing from you.

Europe (German)

The discussion forum is a great place to find answers from our customer support team and from other Axure Fu Masters. And your questions (and answers) can help others too.

So come by and  introduce yourself, meet our team, and connect with other prototyping professionals.

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